Good to know

Reservation: For the booking of a room we ask you to send a written confirmation by email or fax. A definite reservation will be made after receipt of the deposit.

Cancellation and travel rescission: - Current situation in the Corona crisis - All services and regulations offered are subject to possible official requirements or restrictions.

CANCELLATIONS IN CONNECTION WITH COVID-19
- Written cancellations are free of charge up to 24 hours before arrival - We will also transfer the deposit back to you immediately. (Only valid in case of quarantine ordered by the authorities and/or official travel restrictions in South Tyrol or your district due to Covid-19)

CANCELLATIONS NOT RELATED TO COVID-19
- Written cancellations are free of charge up to 28 days before arrival - we will also transfer the deposit back to you immediately.
- In case of late arrival, early departure or non-arrival 70% of the agreed half-board price will be charged (or 90% of the agreed price for bed and breakfast or 100% if only bed and breakfast has been booked).
- The cancellation conditions apply regardless of whether the cancelled rooms are passed on in whole or in part.

TRAVEL CANCELLATION INSURANCE:
Our inexpensive travel cancellation insurance covers all cancellation costs in case of accident, illness (detailed information in the link below) etc. We recommend the European travel insurance of our partner Hogast

Images: All room photos are sample photos and the room layouts are schematic. Structural changes are possible

Check-in from 2.30 pm: You are welcome to arrive in the morning and make yourself comfortable in our lounge, on the terrace or in the pool area. Meanwhile, you can park your car here and participate in our breakfast buffet (€ 15, - per person until 10.30 clock) or set off on a small excursion to the village. We will definitely try to get your room ready as soon as possible.

Check-out until 10.30 am: You are welcome to use our hotel facilities (pool and spa area) after the check-out.

Late arrivals: For arrivals after 19.00 o'clock we ask you to inform us early by email or telephone to clarify details such as dinner and so on

Half board: If you do not attend dinner, we ask you to inform us in the morning and we will not charge you Euro 26, -.

Room with breakfast: Menu price for guests who have booked overnight stays: € 26, - p.P. (if the menu is chosen in the morning). With menu choice in the evening the "à la carte" prices apply.

Afternoon snack: from 2 pm to 4.30 pm we offer homemade cakes and cold meats from our buffet. For guests who only booked BB a charge of Euro 8, - per person will be applied.
We consciously decided against a "big, complete" buffet in the afternoon. The South Tyrolean culture includes a stop in our over 250 alpine Huts and Cabins in the Merano Mountains. We also support them so that they can enrich our beautiful hikes for a long time, cultivate alpine meadows and healthy forests and do not have to close them, as unfortunately it is the case in many parts of the Alps ...

Dress Code:  In accordance with the style of the Golserhof we welcome casual but elegant wear. We kindly ask you not to come to dinner with shorts.

Pets: In the Golserhof we take dogs by prior agreement at a daily rate (depending on the size) of: Euro 12, - (up to 12 kg), Euro 16- (12-25 kg) and Euro 23, - (25-35 kg) for special cleaning (without food). We ask for your understanding that four-legged pets in principle have no access to the dining and swimming area. Dogsitter on request!

Smoker: We have set up the cozy smoking lounge in the hotel lobby for you. Our hotel rooms as well as the public areas and the terrace during the mealtimes are smoke-free zones.

Payment: You can pay by cash, check, traveler's checks, credit card (VISA or Mastercard) or Eurocard.

Bank details:
Südtiroler Sparkasse – 39012 Meran
IBAN = IT 54 C 06045 58590 000005003327
BIC = CRBZIT2B020
From Switzerland, only SEPA credit transfers are recommended, as high charges can be avoided

Car rental 
You can rent a car from our partner Hertz for the duration of your stay at favourable conditions. 
More info