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Good to know

    • Reservation: To book a room please send a written confirmation by email or fax. A definite reservation is made after we receive the deposit.
    • Cancellation and holiday cancellation insurance cover: Just in case! Cancellation is free only until 28 days before arrival. With our cheap travel insurance all cancellation costs in case of accident, illness, etc. are covered. Otherwise, late arrival, early departure or non-arrival 70% of the agreed halfboard price (or 90% of the agreed price for bed and breakfast or 100% of the agreed price for overnight without meals) will be charged. We recommend the European travel insurance
    • Representations: All room photos are sample pictures and the bedroom floor plans are schematic. Structural changes are possible.
    • Check-In from 2.30 pm: You are welcome to arrive already in the morning and have a seat in our lounge, the terrace or in the pool area. Meanwhile you can park your car and have the possiblity to participate on our breakfast buffet (€ 15, - per person until 10.30 am) or make a little excursion to the village. Of course we will try, to prepare your room as soon as possible.
    • Check-Out until 10.30 am: You are welcome to use our pool and spa area also after your check out.
    • Late arrival: For arrivals after 7.00 pm we ask you to notify us in advance via email or telephone in order to clarify details such as dinners, etc.
    • Halfboard: You will be credited with Euro 24,- if you choose not to take dinner in the evening. Please let us already know in the morning
    • B&B: Price for the menu for guests who are on B&B: Euro 24,- p.P. (if the menu is choosed in the morning). If you choose the menu in the evening, the "à la carte" prices will be calcolated.
    • Afternoon-Snack: from 2.00pm till 4.30pm Snack with sweets and cold cuts. For guests on B&B – Euro 8,- per Person.
    • Pets: we will accept dogs by arrangement at a daily rate depending of the size (food not included): Euro 10,- (up to 12 kg), Euro 14,- (12-25 kg), Euro 19.- (25-35 kg). Dogs may not enter the dining or wellness areas. Thank you for your understanding.
    • Smokers: Our smoking area is situated off the entrance hall. You are prohibited to smoking in your rooms, all public rooms and on the terrace during meal times.
    • Payment: We accept payment in cash, by cheque, travellers cheque, or by credit card (VISA or Mastercard) or Eurocard.
    Our bank account details:
    Cassa di Risparmio – 39012 Merano
    IBAN = IT 54 C 06045 58590 000005003327
    BIC = CRBZIT2B020